Frequently asked questions

When will I receive the tickets I ordered?
All tickets offered on our website are e-tickets. This means that they are delivered exclusively by e-mail.
Wenn die Zahlung per Paypal oder Kreditkarte erfolgt ist, dann werden die Tickets in der Regel innerhalb von einer Stunde an Ihre E-Mail Adresse zugestellt. Bitte schauen Sie auch in Ihren SPAM-Ordner.
For all other payment methods, payments must be checked manually. It may take a week for the e-mail with the tickets to reach you.
As the event approaches, we will check orders more frequently so that you receive your tickets before the event begins.

What should I do if the wrong name is on a ticket?
Der Name wird beim Einlass zur Veranstaltung nicht überprüft. Der Name kann nicht geändert werden

How can I contact you?
Bitte nutzen Sie das Kontaktformular.
To allocate your order we need your Order number. If you have not received this, please send a Informationen zu Ihrer Zahlung and Your name.

For event-specific questions, please contact the organiser. You will find a contact option in the description of the event in the FAQ section. (To be found under the ticket description)

What if I have entered my e-mail address incorrectly?
Kein Problem. Die Tickets sind nicht verloren. Sie können uns erreichen über das Kontaktformular.
We will send you the tickets again.

What information do you need to process an enquiry?
We need your order number and your name.

What is the account number for payment by bank transfer?
Transfer to:
Skyrocket Ventures GmbH
Bank: Commerzbank
IBAN: DE48585400350303162201
BIC: COBADEFFXXX