{"id":3247,"date":"2023-06-30T10:17:55","date_gmt":"2023-06-30T08:17:55","guid":{"rendered":"https:\/\/skyrocketticketing.de\/?page_id=3247"},"modified":"2026-09-09T17:23:12","modified_gmt":"2026-09-09T15:23:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/skyrocketticketing.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently asked questions<\/strong><\/h1>\n\n\n\n

When will I receive the tickets I ordered?<\/strong>
All tickets offered on our website are e-tickets. This means that they are delivered exclusively by e-mail.
Wenn die Zahlung per Paypal oder Kreditkarte erfolgt ist, dann werden die Tickets in der Regel innerhalb von einer Stunde an Ihre E-Mail Adresse zugestellt. Bitte schauen Sie auch in Ihren SPAM-Ordner.
For all other payment methods, payments must be checked manually. It may take a week for the e-mail with the tickets to reach you.
As the event approaches, we will check orders more frequently so that you receive your tickets before the event begins.<\/p>\n\n\n\n

What should I do if the wrong name is on a ticket?
<\/strong>Der Name wird beim Einlass zur Veranstaltung nicht \u00fcberpr\u00fcft. Der Name kann nicht ge\u00e4ndert werden<\/p>\n\n\n\n

How can I contact you?<\/strong>
Bitte nutzen Sie das Kontaktformular<\/a>.
To allocate your order we need your Order number<\/strong>. If you have not received this, please send a Informationen zu Ihrer Zahlung<\/strong> and Your name<\/strong>.

For event-specific questions, please contact the organiser. You will find a contact option in the description of the event in the FAQ section. (To be found under the ticket description)<\/p>\n\n\n\n

What if I have entered my e-mail address incorrectly?<\/strong>
Kein Problem. Die Tickets sind nicht verloren. Sie k\u00f6nnen uns erreichen \u00fcber das Kontaktformular<\/a>.
We will send you the tickets again.<\/p>\n\n\n\n

What information do you need to process an enquiry?<\/strong>
We need your order number and your name.<\/p>\n\n\n\n

What is the account number for payment by bank transfer?<\/strong>
Transfer to:
<\/strong>Skyrocket Ventures GmbH
Bank: Commerzbank
IBAN: DE48585400350303162201
BIC: COBADEFFXXX<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

H\u00e4ufig gestellte Fragen Wann erhalte ich die bestellten Tickets?Alle auf unserer Webseite angebotenen Tickets sind E-Tickets. Das bedeutet die Zustellung erfolgt ausschlie\u00dflich per E-Mail.Wenn die Zahlung per Paypal oder Kreditkarte erfolgt ist, dann werden die Tickets in der Regel innerhalb von einer Stunde an Ihre E-Mail Adresse zugestellt. Bitte schauen Sie auch in Ihren SPAM-Ordner.Bei…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3247","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/pages\/3247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/comments?post=3247"}],"version-history":[{"count":2,"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/pages\/3247\/revisions"}],"predecessor-version":[{"id":38843,"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/pages\/3247\/revisions\/38843"}],"wp:attachment":[{"href":"https:\/\/skyrocketticketing.de\/en\/wp-json\/wp\/v2\/media?parent=3247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}